The Asda Ashford Superstore, located on Kimberley Way in Ashford, Kent, is a popular destination for residents and visitors alike. This large-format supermarket offers a wide range of products and services, making it a one-stop shop for many.
Store Overview
Asda, a leading British supermarket chain, is renowned for its competitive prices and wide product selection. The Ashford Superstore reflects this commitment, stocking everything from fresh produce and groceries to clothing, electronics, and homeware. The store also features a pharmacy, optician, and a cafe, catering to a diverse range of customer needs.
Opening Hours and Contact Information
The store operates with extended hours to accommodate various schedules:
Monday – Saturday: 6:00 AM – 12:00 AM
Sunday: 10:00 AM – 4:00 PM
For inquiries or to reach the store directly, you can contact them at 01233 655000.
Product Range and Services
The Asda Ashford Superstore boasts an extensive product range, making it a convenient destination for weekly grocery shopping and beyond.
Food and Grocery: A vast selection of fresh produce, including fruits, vegetables, and meat, is available alongside a comprehensive range of groceries, from dairy and bakery items to frozen foods and international cuisine.
Non-Food Items: The store extends beyond groceries, offering a diverse range of non-food products. This includes clothing for the whole family, homeware, electronics, toys, and more.
Pharmacy: The in-store pharmacy provides convenient access to prescription medications and over-the-counter remedies.
Optician: The optician offers eye examinations and a wide selection of eyeglasses and contact lenses.
Cafe: The cafe provides a relaxing space to enjoy a coffee, snack, or light meal.

Customer Services
Asda is committed to providing excellent customer service. The Ashford Superstore offers various services to enhance the shopping experience:
Customer Service Desk: The dedicated customer service desk assists with inquiries, resolves issues, and provides information on store policies and promotions.
Home Delivery: Asda offers home delivery services, allowing customers to have their groceries delivered directly to their doorstep.
Click & Collect: The Click & Collect service enables customers to order groceries online and pick them up at a designated time, saving time and effort.
Self-Checkout: Self-checkout kiosks provide a convenient option for customers to quickly scan and pay for their purchases.
Community Involvement
Asda is actively involved in the local community. The Ashford Superstore regularly supports local charities and initiatives, demonstrating its commitment to social responsibility.
Customer Experience:
Competitive Pricing: Asda is known for its competitive prices, making it a budget-friendly option for weekly shopping.
Wide Selection: The vast product range ensures customers can find everything they need in one place.
Customer Service: The store strives to provide excellent customer service with a dedicated customer service desk to assist with inquiries and resolve issues.
Potential Challenges:
Stock Shortages: Occasional stock shortages may occur, potentially leading to frustration for customers.
Long Queues: During peak hours, long queues at checkouts can sometimes be experienced.
Future Outlook:
Asda continues to adapt to the evolving needs of its customers. The Ashford Superstore is likely to:
Expand Online Services: Enhance online shopping options, including home delivery and Click & Collect services.
Embrace Sustainability: Implement more sustainable practices, such as reducing plastic waste and increasing the use of renewable energy.
Technology Integration: Incorporate new technologies to improve the customer experience, such as self-scanning technology and personalized offers.
Frequently Asked Questions (FAQs) about Asda Ashford Superstore
What products and services does the store offer?
Food & Grocery: Fresh produce, meat, dairy, bakery, frozen foods, international cuisine, and a wide range of groceries.
Non-Food: Clothing, homeware, electronics, toys, and more.
In-Store Services: Pharmacy, Optician, Cafe.
Customer Convenience: Home Delivery, Click & Collect, Self-Checkout.
Can I order groceries online and pick them up at the store?
Yes, the store offers a Click & Collect service.
Are there any special offers or discounts available?
Check the Asda website or in-store flyers for the latest offers and discounts.
How can I give feedback or file a complaint?
You can contact the store directly by phone or visit the customer service desk.
Is the store accessible to people with disabilities?
The store is designed to be accessible to people with disabilities, with features such as ramps, elevators, and disabled parking spaces.
Does the store have a cafe?
Yes, the store has a cafe where you can enjoy coffee, snacks, and light meals.
What are the parking options at the store?
The store has a large car park with ample parking spaces.
Does the store have a petrol station?
Yes, the Asda Ashford Superstore has a petrol station conveniently located on-site.
Can I return items purchased at the store?
Yes, you can return most items purchased at the store within a certain timeframe. Please refer to Asda’s return policy for specific details and exclusions.
Does the store offer any loyalty programs?
Asda has a rewards program called “Asda Rewards” where you can collect points on your shopping and redeem them for money off your next shop.
Is there a cash machine available at the store?
Yes, there is usually a cash machine available within the store or in the vicinity.
Does the store offer any recycling facilities?
Yes, the store typically has recycling bins for various materials, such as plastic, glass, and paper.
Can I buy bus tickets at the store?
Some Asda stores may offer bus ticket sales, but this may vary by location.
Does the store have a customer toilet?
Yes, customer toilets are usually available within the store.
Can I use food vouchers at the store?
Yes, you can usually use food vouchers at the Asda Ashford Superstore.
Conclusion
The Asda Ashford Superstore is a valuable asset to the local community, offering a wide range of products and services at competitive prices. Its commitment to customer service and community involvement further enhances its appeal. By staying informed about the store’s latest offerings and services, customers can make the most of their shopping experience at Asda Ashford.
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